Contact Us
Questions about an order, a piece or your birth chart reading? Here is how to reach us.
The quickest way to reach us is by email at support@oravva.com. We reply in English, usually within 7 business days. Business days exclude weekends and public holidays.
About an order
Please include your order number and the email used at checkout, so we can find your order straight away. If your question is about a delivery, add the tracking number from your shipping email.
- Where is my order? See Track My Order.
- Need to correct an address? Email us as soon as possible, before the order ships.
- Returning a piece? You have 30 days from delivery; start a return here.
- Item arrived damaged or incorrect? Send your order number and a photo, and we will arrange the right solution.
Choosing a piece
Not sure which stone, color or size suits you? Send us the pieces you are considering, or your result from the birth chart guide, and we will help you choose.
Before you write
Many answers are already in our FAQ and Shipping & Returns pages.
Follow new collections and styling at @revoulou. For anything about an order, please use email rather than direct messages, so your details stay in one place.