Frequently Asked Questions

Our pieces are made with materials like gold vermeil, sterling silver, and gold-tone finishes over quality base metals. Everything is nickel-free and designed to be gentle on skin.

Revoulou is for anyone who loves fine jewelry made for everyday life — pieces you can layer, mix, and wear again and again, whether you're dressing up or keeping it simple.

With good care, our pieces stay bright for a long time. To slow tarnishing, keep jewelry dry, away from perfume and lotion, and store it in a cool, dry place. Buff it gently with the included polishing cloth after wear.

Our pieces are designed for everyday wear, but we recommend removing them before showering, swimming, or washing up. Prolonged contact with water and chemicals can dull the finish over time.

Put jewelry on last when getting ready and take it off first at night. Keep it away from perfume, lotion, and cleaning products, wipe it with a soft cloth after wear, and store each piece separately to prevent scratches.

Each product page lists available sizes and measurements. For rings, measure a ring you already own or use a printable ring sizer. If you're between sizes, we're happy to help — just reach out.

Yes. Our pieces are nickel-free and designed to be gentle on skin. If you have very sensitive skin or known metal allergies, wear a new piece for a short time first and remove it if any irritation occurs.

Store each piece individually in a soft pouch or the original gift box, in a cool, dry place away from direct sunlight and moisture. This helps prevent scratches, tangling, and tarnishing.

We recommend removing your jewelry before showering, swimming, exercising, or sleeping. Limiting exposure to water, sweat, and friction keeps your pieces looking their best.

We ship to available regions shown at checkout. Shipping options, delivery estimates, and costs are calculated during checkout based on your location.

Delivery times depend on your location and selected shipping method. Estimated delivery times are shown at checkout. Please note that processing time and carrier delays may affect delivery.

If your order has not been processed yet, contact us as soon as possible. We cannot guarantee address changes once an order has been packed or shipped.

International orders may be subject to customs duties, taxes, or import fees depending on your country. These charges are the responsibility of the customer and are not included in the product price unless stated otherwise at checkout.

Unworn items in their original condition and packaging may be returned within 14 days of delivery. For hygiene reasons, pierced earrings cannot be returned once worn. Please contact us with your order number for assistance.

If your order arrives damaged, defective, or incorrect, please contact us with your order number and photos of the issue. We will review the case and help make it right.

Orders can only be cancelled before they are processed or shipped. If your order has already been fulfilled, we may not be able to cancel it.

If your package appears lost or significantly delayed, please contact us with your order number and tracking details. We will review the situation and assist where possible.

Yes. Revoulou designs are created by our in-house studio, with a focus on timeless, everyday pieces you'll reach for again and again.

Our pieces are crafted with skilled makers using quality materials like gold vermeil and sterling silver. Each piece goes through quality control before it's packed in a Revoulou gift box.

Yes. If you're interested in a custom or engraved piece, a collaboration, or a bulk order, please contact us with your idea, quantity, and timeline.

We respect intellectual property rights. If you believe a design on Revoulou uses your work without permission, please contact us with details, proof of ownership, and the relevant product link so we can review the matter.

Yes, we may offer bulk orders for events, weddings, brands, and gifting. Please contact us with your quantity, deadline, and design requirements.

Yes. We partner with selected boutiques and retailers through our Stockist Program. Please reach out with details about your store and we'll share wholesale information.

Yes. Revoulou jewelry can be used for personal styling, events, photoshoots, and creative projects. For commercial use, brand campaigns, or resale, please contact us first.

Store each piece individually in a soft pouch or the original gift box, in a cool, dry place away from direct sunlight, moisture, and heat. This keeps your pieces bright and scratch-free.