Start a Return

What can be returned?

Unworn items in their original condition and original packaging may be requested for return within 30 days of delivery. All original components, accessories, and packaging supplied with the item must be included.

For hygiene reasons, pierced earrings cannot be returned once they have been worn or tried on.

Custom, personalized, made-to-order, or otherwise specially produced pieces may be final sale or subject to different return terms, as stated on the relevant product page. If your custom item arrives damaged, defective, or incorrect, please contact us and we will make it right.

Return shipping

For returns due to a change of mind, incorrect size selection, or other reasons unrelated to a product defect or an error on our part, a $10 return shipping fee will be deducted from your refund.

Original shipping charges, if any, are non-refundable.

If your item arrives damaged, defective, or incorrect due to an error on our part, please contact us with photos of the item and packaging. Once the issue is confirmed, we will cover the reasonable cost of return shipping and offer a replacement or refund, as appropriate.

Return conditions

To be eligible for a return, items must:

• Be unworn, unused, and in original condition
• Include all original packaging, tags, accessories, and components
• Show no signs of wear, damage, alteration, perfume, cosmetics, or other use
• Be returned in suitable protective packaging

Items that do not meet these conditions may be refused or may receive a reduced refund where permitted by applicable law.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–7 business days after we receive your return, less any applicable $10 return shipping fee and any non-refundable original shipping charges.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

How the process works

1. Send the return request before the 30-day window ends.
2. Wait for our reply with the return address and packing instructions.
3. Pack the item securely and send it using a trackable service. Keep your proof of postage until the return is complete.
4. Once it arrives, we inspect it and email you the outcome.

For change-of-mind returns, a $10 return shipping fee is deducted from your refund. If we sent a wrong, damaged or defective item, we will cover reasonable return shipping.

Damaged, defective or incorrect items

Please contact us as soon as you notice the issue, ideally within 7 days of delivery, with your order number and photos of both the item and packaging. We will review it and arrange a replacement, repair or refund as appropriate. Reporting after seven days does not remove rights you have under applicable law.

Exchanges and cancellations

For a different size or style, contact us and we will explain the available options. Within 60 minutes of paying, you can cancel an unshipped order yourself for a full refund: find it above or in your account and choose Cancel & refund. After 60 minutes, orders can no longer be cancelled or refunded before delivery. If you change your mind, please wait for your order to arrive and then request a return under this policy.

Need help finding your order?

Your order number is in your confirmation email. You can also visit Track My Order or your account.